At YXWORKSHOP, we stand by the quality of our virtual products and services. This Guarantee Policy outlines the terms and conditions under which we offer guarantees for our products. By purchasing from our website, you agree to the terms outlined below.
2. Guarantee Duration
The guarantee duration for each product will be specified in the product details section on our website. Please refer to the individual product page for the specific guarantee period applicable to your purchase.
3. Account Top-Ups
3.1 Guarantee Coverage
If you find that an account top-up has not been credited to your account within the guarantee period, you are eligible to request a refund.
3.2 Refund Request
To request a refund for a failed top-up during the guarantee period, please follow the steps outlined in our Return and Refund Policy.
4. Virtual Goods
4.1 Guarantee Coverage
If you discover that a virtual product is unusable within the guarantee period, you have the option to request a replacement or a refund.
4.2 Replacement or Refund
The decision to offer a replacement or a refund for unusable virtual goods within the guarantee period is at the sole discretion of YXWORKSHOP. For a one-to-one replacement, please contact our customer support.
4.3 Refund Request
To request a replacement or refund for unusable virtual goods during the guarantee period, please follow the steps outlined in our Return and Refund Policy.
5. Refund Request Deadline
Refund requests can only be made within the guarantee period specified for each product. Any requests made after the guarantee period will not be considered.
6. How to Request a Refund or Replacement
If you believe you are eligible for a refund or replacement under the terms of this policy, please follow these steps:
Go to My Account.
Navigate to Orders.
Select Request Refund for the relevant order.
Provide a detailed description of the issue you are facing.
For a one-to-one replacement, please contact our customer support directly at [Insert Email Address] or [Insert Phone Number].
7. Discretionary Decisions
All decisions regarding replacements or refunds are at the sole discretion of YXWORKSHOP. Our determination will be final and binding.
8. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: contact@yxwks.com
Phone: (+60) 11-7336 2556
Address: Johor, Malaysia
Thank you for shopping with YXWORKSHOP. We appreciate your business and are dedicated to providing the best possible service.
