This page outlines the payment terms for our services.
1. Payment Methods
We accept payments through various methods, including TNG eWallet, DuitNow, Online Banking and Wallet.
2. Payment Due Date
The payment for the order is due within 1 day from the date of the invoice or order confirmation.
3. Order Processing
Orders will be processed upon receipt of full payment. Please note that incomplete or pending payments may cause delays in order processing and delivery.
4. Currency and Conversion
All prices and payments should be made in the specified currency. For international transactions, any currency conversion fees or charges will be borne by the customer.
5. Payment Confirmation
It is the customer’s responsibility to provide proof of payment or payment confirmation to ensure timely order processing. Please notify us of the payment details, such as transaction reference number or payment receipt, via email or our designated communication channel.
6. Refunds and Returns
Refunds or returns will be processed in accordance with our refund policy. Please refer to our refund policy for detailed information regarding eligibility, procedures, and any applicable fees.
7. Disputed Charges
In the case of disputed charges or billing discrepancies, please contact our customer support within 1 days of receiving the invoice or making the payment to initiate the resolution process.
8. Payment Remarks
When making the payment, please only include the user ID or order number in the payment remarks field. Any other information or comments will not be accepted.
9. Non-Compliance Penalty
Failure to comply with the payment terms may result in the confiscation of the payment or the imposition of a management fee of RM10.
10. Data Security
We prioritize the security and confidentiality of your payment information. All payment transactions are processed securely and in compliance with relevant data protection regulations.
11. Changes to Payment Terms
We reserve the right to modify or update these payment terms at any time. Any changes will be communicated to customers in advance.
Please ensure that you carefully review and comply with these payment terms to facilitate a smooth and satisfactory payment process. If you have any questions or require further clarification, please contact our customer support for assistance.
Last Updated 22/06/2023 5:10 PM