Return and Refund Policy

Effective Date: 19/7/2024

1. Introduction

At YXWORKSHOP, we are committed to providing high-quality virtual products and services. This Return and Refund Policy outlines the terms and conditions for returns and refunds for our virtual goods, account top-ups, and other services. By purchasing from our website, you agree to the terms outlined below.

2. Virtual Goods

2.1 No Returns or Refunds

All sales of virtual goods are final. Once a virtual product has been delivered to you, we do not accept returns or offer refunds for any reason, except as stated in Section 2.2.

2.2 Exceptions

We will only consider a return or refund for virtual goods in the following situations:

• The virtual product is not usable due to a technical issue on our end.
• The virtual product was not delivered to your account.

In such cases, please contact our customer support within 48 hours of the purchase to resolve the issue.

3. Account Top-Ups

3.1 No Returns or Refunds

All account top-ups are non-refundable. Once the top-up has been successfully processed and credited to your account, we do not offer refunds for any reason.

3.2 Exception for Failed Transactions

If a top-up transaction fails and the amount is not credited to your account, please contact our customer support. We will investigate the issue and either process the top-up again or issue a refund for the failed transaction.

4. Other Services

4.1 Service-Specific Policies

For other services offered on our website, the return and refund policy will vary depending on the specific service. Please refer to the terms and conditions provided at the time of purchase for detailed information on returns and refunds for each service.

5. How to Request a Refund

If you believe you are eligible for a refund under the terms of this policy, please follow these steps:

1. Go to My Account.
2. Navigate to Orders.
3. Select Request Refund for the relevant order.

6. Refund Processing

6.1 Approved Refunds

If your refund request is approved, the refund will be processed back to the original payment method used for the purchase.

6.2 Refunds for Non-Issues

If the refund request is not due to any fault on our part and is approved, the refund amount will be credited to your YXWKS wallet automatically.

6.3 Discretionary Decisions

All decisions regarding refunds are at the sole discretion of YXWORKSHOP. Our determination will be final and binding.

7. Refund Request Deadline

The deadline for requesting a refund will be in accordance with our Guarantee Policy. Please refer to our Guarantee Policy for specific time frames and conditions.

8. Contact Us

If you have any questions or need further assistance, please contact us at:

• Email: contact@yxwks.com
• Phone: (+60) 11-7336 2556
• Address: Johor, Malaysia

Thank you for shopping with YXWORKSHOP. We appreciate your business and are dedicated to providing the best possible service.