This page outlines our refund policy.

1. Refund Eligibility

We offer refunds on a case-by-case basis. To be eligible for a refund, you must demonstrate that our product or service was defective or not as described.

2. Refund Request Process

To request a refund, please contact our customer service team within 7 days of your purchase. You will need to provide us with a detailed explanation of why you are requesting a refund.

3. Refund Amount

If your refund request is approved, we will refund the full purchase price of the product or service, minus a 2% administrative fee, with a minimum charge of RM1. This fee covers the cost of processing the refund.

4. Refund Method

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon in writing.

5. Refund Timeframe

Refunds will be processed within 3 business days of our receipt of your refund request. However, please note that it may take additional time for the refund to appear on your bank or credit card statement.

6. Non-Refundable Services

Some of our services may be non-refundable. If a service is non-refundable, it will be clearly stated in the product description or service agreement.

7. Changes to Refund Policy

We reserve the right to modify this refund policy at any time without notice. Please check this page regularly for updates.

If you have any questions about our refund policy, please contact us at info@yxwks.com.