At YXWORKSHOP, we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the circumstances under which refunds, returns, or exchanges may be requested. By using our services or purchasing our products, you agree to the terms outlined below.
General Refund and Return Terms
YXWORKSHOP strives to provide accurate, high-quality goods and services. However, if you are dissatisfied with your purchase, you may be eligible for a refund, return, or exchange depending on the product or service category. All refund, return, or exchange requests are subject to the terms below.
All refund requests are reviewed on a case-by-case basis, and users may be required to provide proof or supporting documentation to initiate the process.
Digital Goods and License Keys
We offer various digital goods and license keys such as e-books, subscriptions, and software licenses.
Refund Eligibility:
You may request a refund if:
The digital product or license key is defective and cannot be used as intended due to a technical failure caused by YXWORKSHOP.
Refund Exclusions:
Refunds will not be granted if:
You change your mind after downloading/accessing the digital product.
You fail to meet compatibility requirements.
You misuse, share, or distribute the license key or digital goods.
Refunds for digital goods will only be processed after confirming eligibility. Refunds will be credited to the original payment method within 5–10 business days.
Physical Goods
Physical goods include electronics, accessories, and other tangible items sold by YXWORKSHOP.
Return Eligibility:
You may request a return or refund if:
The physical item is damaged, defective, or incorrect at the time of delivery.
The returned item is sent within 3 days from receipt.
Refunds for Physical Goods:
Once we receive and verify the returned goods, we will issue a refund to the payment method used at the time of purchase. Shipping fees are non-refundable unless the return is due to YXWORKSHOP’s error (damaged, defective, or incorrect items).
Recharge Services
Recharge services enable users to add credits for use with purchases or services.
Refund Eligibility:
You may request a refund if:
The recharge fails due to a technical issue caused by YXWORKSHOP.
Refund Exclusions:
Refunds will not be provided if:
You entered incorrect account information.
The recharge issue resulted from user error.
All refund requests must be submitted within 7 days of the transaction date. Refunds will only be issued after YXWORKSHOP verifies the issue.
Transportation Services
We offer transportation and delivery services for physical goods.
Refund Eligibility:
You may request a refund if:
The delivery failed or was delayed due to a fault on YXWORKSHOP’s part (e.g., delays caused by our logistics partners).
Delivery was unsuccessful due to logistical service errors.
Complete the refund/return form with your order number, the reason for the refund/return, and any supporting evidence (photos, proof of receipt, etc.).
Submit the form and wait for our support team to review your request.
All refund or return requests are subject to review, and refunds will only be approved if they meet the eligibility requirements listed above.
Exceptions
Some purchases may not be eligible for refunds, returns, or exchanges, such as:
Final sale items clearly marked as non-returnable.
Products or services that have been altered, tampered with, or misused.
YXWORKSHOP reserves the right to refuse refund or return requests that do not meet the terms outlined above.
Processing Time
Once a refund or return request is approved, refunds will generally be processed within 5–10 business days after receiving returned goods or verifying the issue. Refunds will be credited back to the original payment method unless another method is agreed upon.
Contact Us
For any questions, concerns, or inquiries related to refunds, returns, or services, please contact us.
At YXWORKSHOP, we value your satisfaction and are committed to addressing your concerns promptly and fairly.
