Shipping and Delivery Policy

Effective Date: 19/7/2024

1. Introduction

Welcome to YXWORKSHOP. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products and services purchased from our website. By placing an order with YXWORKSHOP, you agree to the terms outlined below.

2. General Shipping and Delivery Information

2.1 Standard Processing Time

• Most products and services will be processed and completed within 24 hours of the order being placed.
• Specific processing and delivery times may vary depending on the product or service. Please refer to the individual product details for more information.

3. Product Validity Period

3.1 Validity Information

• Some products may have a specified validity period, during which they must be used.
• The validity period will be clearly indicated at the time of delivery.
  It is the customer’s responsibility to use the product within the specified validity period.
• YXWORKSHOP is not responsible for any products that are not used before their expiration date.

4. Delays and Compensation

4.1 Delays Due to Our Fault

If we are unable to ship or complete your order within the promised time due to an issue on our end, we will provide a RM5 discount voucher as compensation for the inconvenience.

4.2 Discount Voucher Terms

• The RM5 discount voucher can be used on your next purchase with a minimum spend of RM10.
• The discount voucher cannot be applied to any products or services related to currency transactions.
• The discount voucher is valid for one month from the date of issue.
  All rights to the discount voucher are reserved by YXWORKSHOP.

5. Using the Discount Voucher

5.1 Eligibility

The discount voucher is valid for future purchases only and cannot be used on the order for which it was issued.

5.2 Minimum Spend Requirement

To use the RM5 discount voucher, your next order must have a minimum total of RM10 before applying the discount.

5.3 Exclusions

The discount voucher cannot be used for any products or services related to currency transactions, including but not limited to account top-ups and virtual currency purchases.

5.4 Validity Period

The discount voucher is valid for one month from the date it is issued. Please ensure to use it within this period, as expired vouchers will not be honored.

5.5 Ownership and Rights

All rights to the discount voucher are reserved by YXWORKSHOP. We retain the discretion to modify or cancel the voucher at any time.

6. How to Apply the Discount Voucher

To apply your RM5 discount voucher:

1. Add items to your cart with a total value of at least RM10.
2. Proceed to checkout.
3. Enter the discount voucher code in the designated field.
4. The RM5 discount will be applied to your order total.

7. Contact Us

If you have any questions or need further assistance regarding our Shipping and Delivery Policy, please contact us at:

• Email: contact@yxwks.com
• Phone: (+60) 11-7336 2556
• Address: Johor, Malaysia

Thank you for shopping with YXWORKSHOP. We appreciate your business and are committed to providing the best possible service.