1. Introduction

This page outlines the compensation standard for transportation-related claims, including lost, damaged, or missing goods during the warehouse storage process. The purpose is to provide a clear framework for calculating and awarding compensation based on the actual value of the goods, with a maximum compensation limit of RM300. It also specifies the requirements for documenting damages and discrepancies and sets a deadline for reporting such issues.

2. Definitions

Warehouse: The facility responsible for storing goods on behalf of the owner or shipper. Shipper: The party who entrusts their goods to the warehouse for storage. Loss: The disappearance or unavailability of goods stored in the warehouse. Damage: Physical harm or impairment to the goods during the storage process.

3. Compensation Calculation

For goods damaged before being signed for, the shipper must immediately take photographs of the damaged goods and measure the package’s weight. Compensation for damaged goods will be based on the actual value of the goods, up to a maximum of RM300. In the event of lost or missing goods, compensation will be calculated based on either the actual value of the goods or five times the freight charges, whichever is lower, with a maximum compensation limit of RM300. If goods are lost or missing due to customs seizure, compensation will be based on either five times the freight charges or the weight of the missing items multiplied by five times the freight charges, whichever is lower, with a maximum compensation limit of RM300. The shipper must provide evidence, such as photographs, weight measurements, or any other relevant documentation, to support the compensation claim.

4. Claim Submission and Evaluation

Any claims for lost, damaged, or missing goods, or cases of receiving incorrect goods, must be reported to us within 24 hours of receiving the goods. The shipper must provide evidence, such as photographs, weight measurements, or any other relevant documentation, to support the compensation claim. Our company will investigate the claim to verify the loss, damage, or missing items, and determine the appropriate compensation amount based on the actual value of the goods or the freight charges, whichever is lower, with a maximum compensation limit of RM300.

5. Limitations and Exclusions

The compensation standard only applies to goods lost, damaged, or missing during the warehouse storage process. Any losses occurring outside the warehouse’s responsibility or due to factors beyond its control will not be eligible for compensation. Compensation claims exceeding the maximum limit of RM300 will not be accepted, and the shipper will be notified accordingly.

6. Dispute Resolution

Any disputes arising from compensation claims will be resolved through negotiation or alternative dispute resolution methods, such as mediation or arbitration, as agreed upon by both parties. If a resolution cannot be reached through negotiation or alternative methods, the dispute may be subject to the jurisdiction and laws of the relevant governing body or court.

7. Conclusion

This transportation compensation standard ensures that shippers are fairly compensated for lost, damaged, or missing goods during the warehouse storage process. It is based on the actual value of the goods, with a maximum compensation limit of RM300. The standard emphasizes the importance of promptly documenting and reporting damages or discrepancies within 24 hours of receiving the goods. By providing evidence such as photographs and weight measurements, the claims process can be efficiently evaluated and resolved.